TERMS & CONDITIONS

This page is valid even if you don’t read it!   

It's hot here in the summer. Whatever salve or lip balm or similar item, WILL melt. There's nothing to be done on my end. [7-7-17, it's noon and 113F] 

Shipping is set at 10.50 for everything Stateside. I can only subtract money from total owed, I cannot add to it. 

Shipping is actual cost. There are no handling fees, no extra fees.

SHIPPING is normally Tuesday through Thursday in the summer. It’s very hot here and I don’t like the products sitting over the weekend in warm warehouses. Winter shipping is usually Tuesday thru Friday.  

Products are shipped 1-4 days after placing your order, unless there's a glitch in something. 

To cancel your order, there is a $5 fee, which covers the charge card fees to me. 

There is a $10 fee for all 'rush' orders. This is over and above shipping costs. 

We do not sell ingestible items. What you do with them is up to you. I, myself, am in charge
of my health. You should be in charge of yours. Pray about, ask your medical provider or determine for yourself what you should do. [that's the shortest soapbox I've ever done. :) ]

Please tell us in the comments section if you want insurance. It’s extra. If you live in an area of theft, it would be a good idea. Tracking and $50 of insurance automatically comes with every Stateside pkg. If something happens to your package, you will have to file a claim with the post office.

  •  You will receive an email if you have provided one, from the USPS site once your order ships. Please check your spam filters. Whitelist janine at bluesagenaturals . com
  • YOUR ADDRESS If you live rurally, please check your address at USPS to see if they have it in there the way you put it in here. It does not matter if it comes to you and it has been for the last 30 years. If it is not in the post office database, we can’t address it. Example: Anderson County Road is not Anderson County Road. The post office delivers it as An Co. Road.
  • “SJE Glenn Rd.” is not SJE, it’s JE Glenn Rd. S. [between raising prices every year and messing with addresses, soon we will all be using FedEx or UPS]

* INTERNATIONAL ORDERS:

  •  There is no ‘rush’ for overseas shipping.
  •  Overseas orders can take up to 6 weeks. From Romania to Italy to Denmark. Please plan your need of our products accordingly with regard to this timeline. Singapore and South Korea seem to be pretty quick, about 2-3 weeks. UK about 2-3 weeks. India, 3 weeks, Scotland 2-3 weeks, Israel 3 weeks, Mexico 1-6 weeks. Go figure. 

HOW ORDERS ARE TAKEN

    •  Orders are accepted online and on the phone. If you live locally, you may make an appointment to come pick up your order. 
    •  We ship to all countries not on the fraud list

I will always do my best to make you happy. However I know there are times I or you, may not be diplomatic with each other and we may rub the other the wrong way. If there’s something you don’t like about my products or what I say, let me know. I’ll try to make it better for you. If I can’t, I’ll have a friend email or call you that is really diplomatic.  *smile*

  •  We only speak English. If you cannot speak/write English there is no one here to help you. 
  •  REFUNDS, EXCHANGES VIA SHIPPING There are no refunds or exchanges for items shipped to the address you provide and you do not pick it up, do not want it/refuse it, or if the post office does not deliver it because the address was incomplete or incorrect & it was the address you provided. If the post office delivers it and you don’t receive it, you, not I, must file a claim with the post office. Everything is automatically insured for $50.
  •  VAT TAX We ship everywhere in the world. Canada to Romania to Iraq and everywhere in-between. By placing and paying for your order you are agreeing by default to pay any taxes incurred outside the United States. Overseas customers must also provide a phone number.

PAYMENT TYPES

  •  We take credit cards: AmEx, Mastercard, Visa, Discover. All payments are in USD funds only.
  •  OUT OF STOCK Items- You have the option of cancelling the item or waiting til more is made and have everything shipped out at once.  

CREDITS:

  •  Should you have a credit on file it must be used in the same year received.